Delivery Information

General

The products are delivered to the delivery address indicated by the Customer during the ordering process. The Customer therefore undertakes to receive the products at the address indicated on the order form. Delivery means the transfer to the Customer of physical possession or control of the good.

It is the Customer's responsibility to verify the accuracy of the information entered before confirming the order. In the event of an error in the wording of the recipient's contact details (in particular name, first name, number and street name, telephone number or e-mail address). The Seller cannot be held responsible for the impossibility in which it may be to deliver the order.

The order is delivered in one go. The Seller nevertheless reserves the right to split the Customer's order into several shipments at no additional cost to the Customer. If the splitting is requested by the Customer, the shipping costs of each shipment will be at his expense.

Terms of delivery

Delivery is understood to be at the doorstep of the address indicated by the Customer and in the presence of the latter or any person authorized to receive the goods. The deliverers are not required to enter the Customer's home. The Seller reserves the right not to act on an order from a customer who cannot provide proof of his delivery address at the simple request of Customer Service or the Delivery Person.

The Seller will not proceed with the delivery of orders which must be delivered to a floor located beyond the sixth floor as long as this floor is not accessible by an elevator.

The Customer agrees to provide proof of his identity, in the event of the deliveryman's request, by an official document in force and by communicating, if necessary, the order number which was assigned by the system to his order and which was communicated to him. in the email confirming receipt of the order.

No request for delivery of the package can be honored if the conditions indicated above are not respected by the Customer.

In the event of delivery to the Client's place of work, the Delivery Person not having access to the premises, the Client must take all the necessary precautions so that the Delivery Person can deliver the order to him and the Client can receive it.

The Seller cannot be held responsible for the delivery of the order to a third-party present at the delivery address declared by the Customer during the validation of the order.

The delivery of 2 or more orders to the home of the same customer (people living under the same roof) on the same day, on the same time slot or on a different delivery slot than that chosen for the first order will give rise to the invoicing of '' as many homes’ delivery packages, unless expressly agreed otherwise by the Seller's Customer Service.

Upon delivery of the order to the Customer at the address indicated and after the Customer has signed the delivery note, the Seller has fulfilled his delivery obligation. The Seller thus declines all responsibility in the event of subsequent loss or theft.

Following two (2) unsuccessful presentations due to the absence of the customer, the order will be canceled, and refunded after deduction of the costs of the second presentation.

Shipping cost

Delivery is free for all orders over 10,000 DZA. However, delivery costs (500 da) may be required if the amount of the order is less than 10,000 DZA. Delivery costs are calculated automatically and indicated when choosing the day and time slot for delivery.

In other words, the Customer can know the amount of the delivery costs at the time of validation of the order.

Receipt of products

The Customer agrees to be present at the indicated delivery address on the day and for the duration of the chosen time slot. The Customer agrees to sign the delivery slip presented by the Delivery Person on which he must make any precise and concise handwritten reservation concerning the products delivered. The Customer must in particular count the number of bins and parcels given to him.

If the Customer is absent during delivery, the Seller's Customer Service will contact the Customer to set a new delivery date. New delivery costs will then be borne by the Customer. The Seller therefore recommends that the Customer notify the Seller's Customer Service in the event of an impediment, at least 24 hours before.

In the event that products are found to be damaged or missing, the Customer must note any reservations on the delivery slip and contact Customer Service to follow up on the dispute.

The delivery note may be a paper document or an electronic medium kept by the Seller as proof of delivery. By signing the delivery note, the Customer acknowledges having received the exact number of packages appearing on the latter.

Dispute management and product returns

In the event of a dispute, the original packaging must be kept until it is resolved. The Seller advises the Customer to inform Customer Service within a maximum of 24 hours from delivery.

In the event of an incident during delivery, the Customer is advised to contact the Seller's Customer Service in the presence of the delivery driver to indicate the damage that occurred during delivery. The Customer must then, within 48 hours, confirm the incident by email; a person from the Seller's Customer Service will then contact the Customer in order to establish any arrangements for repairing the damage.

The Seller is likely to bring an expert to the Customer's home to validate or not the conformity of the delivery.

The Seller undertakes to respond to all requests or complaints within a maximum period of 24 hours from the date of receipt thereof.

It is specified that the possible dispute can be managed directly by the Delivery Person who will in this case contact the Customer directly.

Delivery time

The delivery date is chosen by the Customer according to the delivery slots available on the Site. The date is valid, unless proven otherwise, as an agreement between the parties.

The Seller will then use its best efforts to meet the delivery times of the products ordered. In the event that these deadlines cannot be met, the Customer will be automatically informed by all means such as in particular email, SMS or telephone.

Stay informed of updates on the status of your order

Source uses different carriers to deliver orders. Our shipping partners provide tools for you to receive real-time shipping updates.

Receive your tracking number

Once your order has been shipped, you will receive your tracking number by email. You can also find your tracking number on our order tracking page.

Carriers for door-to-door shipping

Our shipping partners have tools for you to sign up to receive real-time shipping updates and manage your shipping preferences.

Home delivery or relay

The delivery date of your order depends on 2 elements: the shipping time and the delivery time.

The shipping time starts from the validation of your order. It corresponds to the time required to obtain and prepare the items for your order, in other words, for your order to leave our warehouses. Find it on each product sheet next to the item price and the Order button:

In stock: if you order your product before 2 p.m. on a working day, it will be shipped the same day. If necessary, it will be shipped the following working day.

Shipped within 4 to 8 days: the item is ordered from another supplier. It will be shipped as soon as we receive it (between 4 and 8 days).

The delivery time starts from the dispatch of your package from our warehouses. It corresponds to the time required for our service provider to send you your package to the delivery address indicated when placing your order. This period also depends on the delivery method you have chosen.

Withdrawal from deposit

If the item is in stock in our collection depot, it will be available within 1 hour. If the item is not in stock and needs to be ordered from the supplier, it may take 4-8 days.

If you order more than one item, you will receive an email each time an item is ready for deposit.

What is fractional?

If you order items in stock and items that are not in stock, the wait time to receive your order is the longest shipping time. We therefore suggest that you split your order. This service allows you to receive your items in stock without delay, and you subsequently receive items that have a longer lead time (for example an item ordered from the supplier).

DELIVERY BY REGIONS

Shipping disclaimer

Estimated delivery times and costs are based on national estimates; deliveries to urban areas can be received within the shortest estimated time-frame. The South and in particular the Great South are exempt from the estimated delivery times.

Delivery times may vary depending on the destination and the delivery method chosen. Please note that delivery may be delayed for any reason due to unforeseeable circumstances (bad weather, lost or stolen packages, etc.). Shipping charges are based on most urban delivery destinations. Other fees may apply. Shipping costs are subject to change depending on the delivery address and shipping method. Southern regions are subject to different shipping costs and times from other provinces due to logistical limitations.

The delivery of your order depends on the availability of stocks in our distribution warehouse. Orders placed for products in stock are generally processed and shipped within one working day from our distribution store and are included in the shipping time. Orders are processed and shipped Monday through Friday. We do not process or ship orders on Fridays, Saturdays and holidays.

Reservation of your order in store depends on stock availability. Orders placed for products in stock are usually processed within one day. Orders are processed during business hours and we do not process orders outside of business hours or on public holidays.

Pre-ordered products will be shipped within one business day of the shipping date provided on the product page. Some orders may be delayed without notice due to shipping or production issues of the product manufacturer, in which case the order will be processed and shipped as soon as the product is available. If a product is delayed beyond its scheduled shipping date or is canceled by the manufacturer, you will be notified by email and the order will be canceled.

We may split your order into multiple shipments, depending on product availability at the time of processing. In this situation, the delivery will only be billed once.