products are delivered to the delivery address indicated by the Customer during
the ordering process. The Customer therefore undertakes to receive the products
at the address indicated on the order form. Delivery means the transfer to the
Customer of physical possession or control of the good.
is the Customer's responsibility to verify the accuracy of the information
entered before confirming the order. In the event of an error in the wording of
the recipient's contact details (in particular name, first name, number and
street name, telephone number or e-mail address). The Seller cannot be held responsible for the
impossibility in which it may be to deliver the order.
order is delivered in one go. The Seller nevertheless reserves the right to
split the Customer's order into several shipments at no additional cost to the
Customer. If the splitting is requested by the Customer, the shipping costs of
each shipment will be at his expense.
Terms of delivery
Delivery is understood to be at the doorstep of the address
indicated by the Customer and in the presence of the latter or any person authorized
to receive the goods. The deliverers are not required to enter the Customer's
home. The Seller reserves the right not to act on an order from a customer who
cannot provide proof of his delivery address at the simple request of Customer
Service or the Delivery Person.
Seller will not proceed with the delivery of orders which must be delivered to
a floor located beyond the sixth floor as long as this floor is not accessible
by an elevator.
Customer agrees to provide proof of his identity, in the event of the deliveryman's
request, by an official document in force and by communicating, if necessary,
the order number which was assigned by the system to his order and which was
communicated to him. in the email confirming receipt of the order.
request for delivery of the package can be honored if the conditions indicated
above are not respected by the Customer.
the event of delivery to the Client's place of work, the Delivery Person not
having access to the premises, the Client must take all the necessary precautions
so that the Delivery Person can deliver the order to him and the Client can
Seller cannot be held responsible for the delivery of the order to a third-party
present at the delivery address declared by the Customer during the validation
of the order.
delivery of 2 or more orders to the home of the same customer (people living
under the same roof) on the same day, on the same time slot or on a different
delivery slot than that chosen for the first order will give rise to the
invoicing of '' as many homes’ delivery packages, unless expressly agreed
otherwise by the Seller's Customer Service.
delivery of the order to the Customer at the address indicated and after the
Customer has signed the delivery note, the Seller has fulfilled his delivery
obligation. The Seller thus declines all responsibility in the event of
subsequent loss or theft.
two (2) unsuccessful presentations due to the absence of the customer, the
order will be canceled, and refunded after deduction of the costs of the second
is free for all orders over 10,000 DZA. However, delivery costs (500 da) may be
required if the amount of the order is less than 10,000 DZA. Delivery costs are
calculated automatically and indicated when choosing the day and time slot for
other words, the Customer can know the amount of the delivery costs at the time
of validation of the order.
Receipt of products
The Customer agrees to be present at the indicated delivery address
on the day and for the duration of the chosen time slot. The Customer agrees to
sign the delivery slip presented by the Delivery Person on which he must make
any precise and concise handwritten reservation concerning the products
delivered. The Customer must in particular count the number of bins and parcels
given to him.
the Customer is absent during delivery, the Seller's Customer Service will
contact the Customer to set a new delivery date. New delivery costs will then
be borne by the Customer. The Seller therefore recommends that the Customer
notify the Seller's Customer Service in the event of an impediment, at least 24
the event that products are found to be damaged or missing, the Customer must
note any reservations on the delivery slip and contact Customer Service to
follow up on the dispute.
delivery note may be a paper document or an electronic medium kept by the
Seller as proof of delivery. By signing the delivery note, the Customer
acknowledges having received the exact number of packages appearing on the
Dispute management and product
In the event of a dispute, the original packaging must be kept
until it is resolved. The Seller advises the Customer to inform Customer
Service within a maximum of 24 hours from delivery.
the event of an incident during delivery, the Customer is advised to contact
the Seller's Customer Service in the presence of the delivery driver to
indicate the damage that occurred during delivery. The Customer must then,
within 48 hours, confirm the incident by email; a person from the Seller's
Customer Service will then contact the Customer in order to establish any
arrangements for repairing the damage.
Seller is likely to bring an expert to the Customer's home to validate or not
the conformity of the delivery.
Seller undertakes to respond to all requests or complaints within a maximum
period of 24 hours from the date of receipt thereof.
is specified that the possible dispute can be managed directly by the Delivery
Person who will in this case contact the Customer directly.
delivery date is chosen by the Customer according to the delivery slots
available on the Site. The date is valid, unless proven otherwise, as an
agreement between the parties.
Seller will then use its best efforts to meet the delivery times of the
products ordered. In the event that these deadlines cannot be met, the Customer
will be automatically informed by all means such as in particular email, SMS or
Stay informed of updates on the
status of your order
uses different carriers to deliver orders. Our shipping partners provide tools
for you to receive real-time shipping updates.
Receive your tracking number
your order has been shipped, you will receive your tracking number by email.
You can also find your tracking number on our order tracking page.
Carriers for door-to-door shipping
shipping partners have tools for you to sign up to receive real-time shipping
updates and manage your shipping preferences.
Home delivery or relay
delivery date of your order depends on 2 elements: the shipping time and the
shipping time starts from the validation of your order. It corresponds to the
time required to obtain and prepare the items for your order, in other words,
for your order to leave our warehouses. Find it on each product sheet next to
the item price and the Order button:
stock: if you order your product before 2 p.m. on a working day, it will be
shipped the same day. If necessary, it will be shipped the following working
within 4 to 8 days: the item is ordered from another supplier. It will be
shipped as soon as we receive it (between 4 and 8 days).
delivery time starts from the dispatch of your package from our warehouses. It
corresponds to the time required for our service provider to send you your
package to the delivery address indicated when placing your order. This period
also depends on the delivery method you have chosen.
Withdrawal from deposit
the item is in stock in our collection depot, it will be available within 1
hour. If the item is not in stock and needs to be ordered from the supplier, it
may take 4-8 days.
you order more than one item, you will receive an email each time an item is
ready for deposit.
What is fractional?
you order items in stock and items that are not in stock, the wait time to
receive your order is the longest shipping time. We therefore suggest that you
split your order. This service allows you to receive your items in stock
without delay, and you subsequently receive items that have a longer lead time
(for example an item ordered from the supplier).
Oversize parcel ⁺
Shipping to store
Great South Region
times and costs are based on national estimates; deliveries to urban areas can
be received within the shortest estimated time-frame. The South and in
particular the Great South are exempt from the estimated delivery times.
Delivery times may vary
depending on the destination and the delivery method chosen. Please note that
delivery may be delayed for any reason due to unforeseeable circumstances (bad
weather, lost or stolen packages, etc.). Shipping charges are based on most
urban delivery destinations. Other fees may apply. Shipping costs are subject
to change depending on the delivery address and shipping method. Southern
regions are subject to different shipping costs and times from other provinces
due to logistical limitations.
The delivery of your
order depends on the availability of stocks in our distribution warehouse. Orders
placed for products in stock are generally processed and shipped within one
working day from our distribution store and are included in the shipping time.
Orders are processed and shipped Monday through Friday. We do not process or
ship orders on Fridays, Saturdays and holidays.
Reservation of your
order in store depends on stock availability. Orders placed for products in
stock are usually processed within one day. Orders are processed during
business hours and we do not process orders outside of business hours or on
will be shipped within one business day of the shipping date provided on the
product page. Some orders may be delayed without notice due to shipping or
production issues of the product manufacturer, in which case the order will be
processed and shipped as soon as the product is available. If a product is
delayed beyond its scheduled shipping date or is canceled by the manufacturer,
you will be notified by email and the order will be canceled.
We may split your order
into multiple shipments, depending on product availability at the time of
processing. In this situation, the delivery will only be billed once.